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Terms And Conditions

Last updated: March 5, 2025

IMPORTANT NOTICE

These Terms and Conditions (hereinafter “Terms”) govern and regulate the relationship between GV International (Pty) Ltd trading as GV International, and its customers. These Terms include, amongst others, important provisions concerning the conditions under which a customer may establish and operate a betting account with GV International, as well as restrictions and conditions which will apply to the relationship between the parties and the various betting transactions and products which GV International offers. It is therefore essential that you read these Terms fully and ensure that you have understood and agree to be bound by them in all respects before establishing a betting account with GV International.

GV International (Pty) Ltd, trading as GOLD VALLEY, is a private company incorporated and registered in terms of the laws of South Africa with registration number 2022/521136/07. Our registered office is at Office 304, Dock Road Junction , cnr Dock & Stanley Road , V & A Waterfront , Cape Town, SOUTH AFRICA, 8001.

GV International is licensed to accept bets under a bookmaker license issued to it by the Western Cape Gambling and Racing Board (“the Board”). GV International is further authorized to provide the software and back-end services which support the GV International website under a provincial manufacturer license issued to it by the Board. All bets placed with GV International are deemed to be placed and received in the jurisdiction of South Africa in accordance with the terms of the bookmaker license.

GV International reserves the right to update these Terms from time to time in order to address legal and regulatory changes, to incorporate changes in our business or the Services offered, or to improve the clarity and helpfulness of these Terms. When the Terms are updated, we will post them on our Website, and it shall be the responsibility of the Customer to check the Website from time to time to review any updated Terms when they are posted. The updated Terms shall govern and control the relationship between GV International and the Customer once they have been posted to our site. It is the responsibility of the Customer to retain copies of transaction records and service policies and rules.

You accept that the use of the Services is for your own personal entertainment and non- professional use and that, in making use of the Services, you are acting on your own behalf. You acknowledge that any activities in violation of these Terms are strictly prohibited.

By accepting these Terms, you acknowledge that you are fully aware that there is a risk of losing money when gambling and that you are fully responsible for any such loss. You agree that your use of our Services is at your sole option, discretion and risk. In relation to your losses, you shall have no claims whatsoever against us or any of our partners, or respective directors, officers or employees.

By opening an account or using the Services, you represent, warrant and agree that you will comply with all prevailing statutes, regulations and rules, as amended or replaced from time to time (“the applicable laws”), in relation to your use of our Services. We are not responsible for any illegal or unauthorized use of the Services. By accepting these Terms, you agree to cooperate with us in ensuring ongoing compliance with the applicable laws.

The Table of Contents below provides an overview of the contents of these Terms and their subject matter. It has been inserted to assist you in navigating through the Terms. However, each of the individual clauses within these Terms contains important provisions which you must read in full and agree to before opening a betting account with GV International.

  • 1. ELIGIBILITY TO BET
  • 2. ACCOUNT OPENING PROCESS AND RELATED INFORMATION
  • 3. FICA COMPLIANCE
  • 4. EVENTS AND CONTINGENCIES ON WHICH BETTING IS OFFERED
  • 5. PROCEDURE FOR PLACING BETS
  • 6. CUSTOMER DEPOSITS AND PAYMENTS
  • 7. UTILIZATION OF FUNDS
  • 8. WITHDRAWALS
  • 9. RECOVERY OF AMOUNTS DUE TO GV INTERNATIONAL
  • 10. ADJUSTMENTS
  • 11. PROOF OF INDEBTEDNESS
  • 12. MONITORING OF BETTING ACCOUNT ACTIVITY
  • 13. TAXES AND LEVIES
  • 14. INTELLECTUAL PROPERTY
  • 15. TERMINATION
  • 16. BREACH
  • 17. RESTRICTIONS ON BETTING
  • 18. VOID BETS
  • 19. BETTING AND PAYOUT LIMITS
  • 20. ERRORS
  • 21. LIMITATION OF LIABILITY
  • 22. DISCLOSURE OF INFORMATION AND PRIVACY
  • 23. DISPUTES
  • 24. EXCLUSION FROM BETTING ACTIVITY
  • 25. RULES OF INDIVIDUAL GAMES AND BETTING EVENTS
  • 26. GENERAL TERMS & CONDITIONS

1. ELIGIBILITY TO BET

1. ELIGIBILITY TO BET

1.1. No person may apply for an account or place a bet with GV International or enforce any debt arising out of any such bet, unless such person:

I. is a natural person (companies, close corporations and other corporate entities are disqualified from betting).

II. is at least 18 years of age.

III. Is ordinarily resident in South Africa.

IV. has completed the betting account Registration Form accurately and in full and has been accepted as an account holder by GV International;

V. is not listed on the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004, and is not in breach of these Terms and Conditions.

1.2. Any person who completes the betting account Registration Form warrants thereby that he/she has read, understood and accepted these Terms and all Rules relating to betting on sporting events or horseracing or any other lawful contingency published on this Site from time to time; and will be deemed thereby to have made an application requesting GV International to:

I. conclude an agreement in accordance with these Terms for the provision of a betting service on horseracing, sporting events and any other lawful contingency (“the Services”) to such person (hereinafter “the Customer”).

II. for the purposes of paragraph (I), to open a betting account in the name of the Customer, which application should be deemed to have been granted, and the account shall be deemed to have been opened, if GV International informs the Customer thereof or accepts a bet or bets subsequent to receipt of the completed betting account Registration Form.

2. ACCOUNT OPENING PROCESS AND RELATED INFORMATION

2.1. The Customer warrants that all information provided in the betting account Registration Form completed by him/her is and shall remain true and correct. The Customer undertakes forthwith, and in writing, to advise GV International of any and all matters or changes in details that might have any bearing on an approved application or the Customer’s identifying and/or contact details, creditworthiness, legal capacity or continued eligibility as a customer.

2.2. GV International –

I. reserves the right to –

a. accept an application for a new betting account.

b. decline an application for a new betting account for any reason whatsoever.

c. cease accepting bets from a Customer in its sole discretion for any reason whatsoever, which reason GV International shall not be obliged to furnish or disclose to the Customer or any other person, and

II. shall decline an application for a new betting account if –

a. the betting account Registration Form has not been completed in full, and/or

b. the information contained in the betting account Registration Form is found to be incorrect or subject to a material omission, and/or

c. any information required to be submitted in conjunction with the betting account Registration Form or requested by GV International prior or subsequent to the submission of such form is not provided by the Customer in the manner or format or within such timeframes as GV International may specify.

2.3 The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet.

The Customer undertakes that he/she shall –

I. not apply for or hold more than one betting account with GV International;

II. not apply for a betting account in the name of, or on behalf of, any other person.

III. use only his/her own betting account for the purposes of engaging in betting, and

IV. not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by GV International from time to time,

and GV International shall accordingly not be liable to honor any transaction pertaining to any betting account so held or applied for or to pay out any winnings in respect of any bet so placed.

To the fullest extent permitted by law, the Customer indemnifies GV International against any claims, losses or damages arising from bets transacted under such circumstances.

2.4. In any of the circumstances referred to in Clause 2.3, GV International reserves the right immediately to terminate the betting account of the Customer and to bar the Customer from future use of the Services.

2.5. The Customer undertakes to notify GV International immediately in the event that the Customer’s account information is lost, stolen, misappropriated, or utilized by someone other than the Customer or the Customer has reason to believe that any of these circumstances may have occurred. The Customer shall be liable for all bets placed with GV International and any payments made by/to GV International in respect of any purchase and/or transaction concluded on the Customer’s betting account prior to notification in accordance with this clause.

2.6. Once a business relationship has been established with a Customer, a betting account will be created in the name of the Customer and the Customer will be required to log in to his/her GV International betting account for the purpose of entering into betting transactions with GV International, using his/her personalized login details, including a betting account number (which shall be the mobile telephone number of the Customer, and/or such other unique identifying method as may be implemented by GV International from time to time) and password

2.7. If there is any difference between the information entered by a customer at the time of logging in to his/her account, and the information supplied to GV International by the Customer at the time of establishing the business relationship, the Customer will not gain access to his/her betting account and will be required to contact GV International for assistance.

3. FICA COMPLIANCE

3.1. GV International is classified as an accountable institution, and therefore is bound by the provisions of the Financial Intelligence Centre Act, Act 38 of 2001, as amended (“FICA”), which details the requirements in relation to identity establishment and verification procedures, Customer due diligence, the recording and ongoing monitoring of transactions, the retention of records and related matters. All of these requirements have been put in place in order to ensure that the betting services provided by licensed bookmakers such as GV International are not unlawfully used as vehicles for money laundering and/or the financing of terrorism or other criminal activities.

3.2. Where FICA or its associated regulations and instruments specify particular procedures and/or restrictions, then GV International will operate in accordance with such procedures and/or restrictions. Where FICA does not specify such procedures and/or restrictions, GV International shall implement its own procedures and/or restrictions (subject always to any applicable legislation), so as to promote good corporate governance and socially responsible betting practices. For further information on FICA, please visit www.fic.gov.za.

3.3. For the purposes of the online environment in which it operates, GV International is required by FICA first to establish and verify the identity of all Customers before it may lawfully create a betting account for any such Customer. Accordingly, as part of the account registration process, prospective account holders will be required to disclose the following personal and related particulars:

I. Full names.

II. SA Identity Number or Passport Number.

III. Province of origin.

IV. E-mail Address.

V. Mobile number(s).

VI. The source of the funds to be used for the purposes of the betting account.

3.4. No betting account will be created unless the identity of the Customer who applied for a betting account has been conclusively established and verified by GV International.

3.5. In certain instances, GV International may require a customer to provide proof of identification and/or residential address. In such cases, the following procedures will be followed by GV International:

I. Where an identification document or a Smart ID Card (front and back) is transmitted to GV International via an uploading process or by normal or electronic mail, such documents will be required to be current (unexpired in the case of passports) and may at GV International’s discretion, be required to be certified as true copies of the original.

II. A driver’s license (front and back) may be accepted as proof of identification, provided that:

  • The Customer is unable to produce an Identity Document for reasons which are acceptable to GV International in the circumstances;
  • The driver’s license is valid/current (has not expired), and
  • The driver’s license reflects on the face thereof –
    • A photograph of the bearer;
    • The full names or initials and surname of the bearer;
    • The date of birth of the bearer, and
    • The Identity Number of the bearer.

III. GV International may also, in its sole discretion, accept the following forms of identification:

  • a valid, current work permit
  • a valid, current asylum seeker or refugee permit

provided that any such document has not, on the face of it, expired and reflects the full name, and bears a photograph of, the Customer.

IV. Utility bills and similar documents submitted as proof of residential address shall be dated no earlier than three (3) months prior to the date of submission to GV International thereof.

3.6. By completing GV International’s online betting account Registration Form, the Customer confirms and irrevocably consents that GV International shall be entitled to conduct such identification, credit and other verification and/or screening or security checks (including, but not limited to, verifying the Customer’s source of funds) that GV International may choose to perform and/or is required to perform by applicable legislation, any regulatory or statutory authority having jurisdiction and/or the Regulator.

3.7. The Customer further explicitly consents that as part of the registration process, and at any time during the period for which the Customer may be the holder of a betting account with GV International, GV International may supply the identifying details and any related particulars provided by the Customer to third-party service providers, including, without limitation, identity verification and/or screening agencies, cellular network providers, financial institutions, credit bureau and/or any other national and/or provincial governmental agencies or statutory bodies.

3.8. As part of the fulfilment of GV International’s obligations under FICA, the Customer may be required, at the time of the registration process, or at any stage during the period for which he/she holds a betting account with GV International, to furnish GV International with a copy of his/her identity documents (i.e. a copy of a valid identity document/card and/or passport which must be legible and valid), proof of physical address in the nature of a statement/invoice of account (rendered by a City Council or Municipality or a bank in the case of mortgaged property) and proof of banking account details (which statements shall not be older than three (3) months). GV International shall advise the Customer which documents it may require for this purpose. Failure on the part of the Customer to provide any such document within the timeframe specified by GV International for this purpose –

I. If required as part of the registration process, will result in the suspension of the registration process, with no betting account being created for the Customer until such time as the information is provided to the satisfaction of GV International.

II. If required at any stage during the period for which the Customer is the holder of a betting account, will result in the suspension (deactivation) of the betting account until such time as the information is provided to the satisfaction of GV International, or the permanent termination of the betting account, in the event that the Customer neglects or refuses to provide the relevant information.

3.9. As part of the betting account registration process, the Customer will be prompted to select a dedicated, secure password in respect of the betting account.

3.10. Once all required verification procedures have been successfully completed, the betting account will be created, and GV International will transmit a message to the Customer by e-mail and/or SMS, confirming the establishment of the betting account in the name of the Customer.

3.11. GV International is legally obliged to make reports to the Financial Intelligence Centre (“FIC”) in the event of –

I. Suspicious or unusual transactions, and

II. Transactions entered into by persons suspected of intending to commit or of having committed any offence contemplated in the Protection of Constitutional Democracy against Terrorist and Related Activities Act, 2004.

4. EVENTS AND CONTINGENCIES ON WHICH BETTING IS OFFERED

4.1. GV International shall, in its sole discretion, determine the markets, events or contingencies on which betting shall be offered by it; provided that –

I. Multiple bets are not accepted where the outcome of one part of the bet contributes towards the outcome of another (i.e., are “related contingencies”). If the Customer inadvertently or deliberately backs a related contingency in a multiple bet, the bet will be voided, and the stake returned.

II. Any multiple stake made up of more than one selection from the same event will be deemed to be a related contingency, (e.g., Liverpool to win the semi-final onto Liverpool to win the Competition), and

III. Any multiples involving the same team or its players or the same selection will be deemed to be a related contingency (e.g., Ronaldo to be Man of the Match and Manchester United to win the match.)

5. PROCEDURE FOR PLACING BETS

5.1. The Customer shall place his/her bets via the internet or through such other electronic media as may be made available by GV International.

5.2. Irrespective of the origin or physical location of the Customer or any electronic signal pursuant to which bets are struck, any betting transaction between GV International and the Customer shall be valid only once such a bet has been accepted by the server operated by GV International. Prior to such acceptance, no communications from the Customer shall be binding on GV International, and all information displayed on the Site constitutes an invitation to play only. Should GV International elect to waive a rule in the interests of fair play to the Customer or for any other reason, such waiver shall apply only in respect of the specific transaction involved and shall not set a precedent for the future.

5.3. Any bet accepted by GV International will be deemed to have been placed at its licensed premises.

5.4. GV International may in its sole discretion elect whether to accept or to reject a bet requested, or any component thereof.

5.5. The Customer authorizes and consents to each electronic or other communication relating to any bet placed being recorded by GV International in such manner as GV International deems fit and to such records being retained for as long as GV International deems necessary. The Customer acknowledges that GV International is required to keep such records by law and that such records may be used by GV International for the investigation and resolution of disputes which may arise between itself and the Customer or for any other lawful purpose.

5.6. The Customer shall bear the responsibility of ensuring that the bet is accurately placed and recorded by GV International. GV International shall furnish such confirmation of a bet to the Customer as may be required by law.

5.7. GV International shall accept bets during normal South African business hours and at such other times as GV International may deem fit.

5.8. The Customer shall be responsible for ensuring that he/she has full knowledge of the rules applicable to the market on which the Customer proposes to place a bet.

5.9. The placement of a bet on any market signifies the Customer’s acceptance of the Rules published by GV International in respect thereof and of these Terms.

5.10. While GV International will endeavor to ensure complete accuracy in relation to the announcement, publication and issue of prices, off-times (starting times of events) and results, it does not accept responsibility for any errors which may arise in this regard and reserves the right to correct any such errors in such manner as it may determine in its sole discretion. To the fullest extent permitted by law, the Customer indemnifies and holds GV International harmless in respect of any losses, whether potential or actual and direct or indirect, which may be suffered in consequence of any such error.

5.11. The time of acceptance of a bet shall be the time at which such bet was recorded on the wagering software operated by GV International

6. CUSTOMER DEPOSITS AND PAYMENTS

6.1. Once the betting account has been established in the name of the Customer, the Customer may deposit funds into the betting account by –

  • Logging into to his/her account, using the username and secure password (created and confirmed by the client as part of the registration process).
  • By selecting the “Deposit” function.
  • Selecting the manner in which the deposit is to be made, whether by way of –
    • Credit or Debit Card.
    • Electronic Funds Transfer (EFT).
    • Payment Vouchers.
    • 3rd Party e-wallet methods such as Zapper.
    • Such other/further deposit and/or account replenishment methods may be made available to the Customer by GV International from time to time.
  • And in the case of deposits made by the methods referred to in a, b or e above, by populating the fields with the requested identifying information in relation to the account from which the deposit is to be made.

6.2. Credit card deposits may only be made by the cardholder whose name is displayed on the credit card, which must match the name in which the GV International betting account is held.

6.3. The Customer shall be entitled to replenish any deposit referred to in Clause 6.1 at any time.

6.4. No interest shall accrue in respect of any monies held in a betting account.

6.5. No credit may be offered by GV International to any Customer.

7. UTILIZATION OF FUNDS

7.1. If deposits are made into a customer’s account using the methods contemplated in Clause 6.1 above, and it is identified that the names of the account holder or cardholder do not match the names of the Customer, the monies purported to have been deposited will be kept in the Customer Wallet, and GV International will suspend the betting account. In such an event, GV International will request the Customer to provide confirmation of bank account and documentary proof of identification, and based on the information obtained from the Customer, will determine whether the betting account may be reactivated. If no confirmation of bank account is received from the Customer in response to such a request by GV International, GV International will terminate the betting account.

7.2. The Customer acknowledges and agrees that the deposit referred to in Clause 6.1 will be held and applied as security for the discharge by the Customer of any amount which may become owing by the Customer to GV International.

7.3. The Customer shall under no circumstances place a bet or attempt to place any bet the amount which, calculated together with any other bets then outstanding, exceeds the Customer’s available credit balance with GV International, being the net amount on deposit with GV International (after all adjustments in respect of taxes, winnings and losses up to the time of placing of the bet). It shall be the Customer’s responsibility before placing a bet to determine whether his/her available credit balance will be exceeded by placing a bet.

7.4. If, owing to a system malfunction or for any other reason, GV International accepts a bet in the circumstances referred to in Clause 7.3, it shall be entitled at its election either prior to, during or after the outcome of the event or contingency upon which the bet was placed, to honor the bet or to refund the Customer’s stake in respect of the bet without regard to any winnings thereon. Alternatively, GV International may restrict the size of any stake without notification to the Customer, to ensure that the available credit balance is not exceeded.

7.5. Acceptance by GV International of a bet over the available credit balance shall not constitute a waiver of its rights –

  • to collect from the Customer all amounts (including losses) arising from any such bet, or
  • to enforce the appropriate limits at any later time.

7.6. GV International shall debit the Customer’s betting account in respect of bets accepted by GV International on an ongoing basis.

8. WITHDRAWALS

8.1. GV International shall credit the Customer’s account in respect of winnings and refunds accruing to the Customer in consequence of bets placed on an ongoing basis, the maximum withdrawal per day shall be limited to R250 000 (Two Hundred and Fifty Thousand) per customer.

8.2. Amounts standing to the credit of a customer’s betting account may be withdrawn via the GV International platform by the Customer –

  • by selecting the function “Withdrawal” on the website or mobile application. In each such case, the Customer will be prompted to populate a series of fields displayed with the identifying details of the account into which payment is requested to be made (“the Nominated Account”), or
  • by requesting the bookmaker to forward the amount sought to be withdrawn, subject to a maximum limit per day as determined from time to time, to an ATM via Send Money, Cash Send or similar facilities made available by banking institutions and or payment providers.

8.3. GV International does not accept requests for withdrawals made via telephone or email. Requests for withdrawals can only be processed via the Website.

8.4. No withdrawal requests will be processed where the Customer has requested payment to be made into a banking account in the name of any person other than that of the Customer. For avoidance of doubt –

  • Settlements and/or payments in respect of betting accounts shall be made to the account holder only, and not under any circumstances to any third party.
  • The Customer’s right to payment is not transferable to any other person, and
  • If the Customer wishes to replace its Nominated Account with another banking account for the purposes of payment, this will be permitted only once the Customer has formally directed a request to this effect to GV International, and GV International has satisfied itself that the account is a valid banking account in the name of the Customer. The Customer will once again be requested to furnish proof regarding the new account.

8.5. Withdrawals may require multiple transactions over a number of days, based on payment provider limitations.

8.6. Charges may be incurred in respect of withdrawals, of which the Customer will be clearly informed upon requesting any such withdrawal.

8.7. The Customer shall be solely responsible for ensuring the accuracy of the banking information supplied in a withdrawal request, GV International shall accept no liability whatsoever for errors made by the Customer in this regard.

8.8. On receipt of a withdrawal request, GV International reserves the right to –

  • perform such investigation as may be required to confirm that the amount requested by the Customer, after effecting all deductions or adjustments which may be required, is available to be transferred from the Customer’s betting account to the banking account nominated by the Customer for this purpose.
  • if the requested amount is not available in the Customer’s betting account, inform the Customer in such manner as GV International may deem fit, that the request has been declined.
  • in the event that the requested amount is available in the Customer’s betting account and, provided the Customer has not been placed under review, effect, within 72 hours of confirming the availability of the amount, the electronic transfer of the requested amount from the GV International account of the Customer to the account nominated by the Customer; provided that, for the purposes of this Clause, GV International shall be deemed to have fully complied with its obligation to effect such transfer at the time of giving the instruction to its bankers to effect such transfer and the 72-hour period contemplated in this Clause shall not include such further period as may elapse before the requested amount is deposited into the banking account nominated by the Customer for this purpose.
  • immediately reduce the balance standing to the credit of the GV International betting account of the Customer by the amount so transferred.
  • review all settlements / wins over the threshold of R100 000, within a turnaround time of 72 hours.

8.9. Any withdrawal requested by a customer may be withheld by GV International pending payment by the Customer to GV International of all monies owing to it by the Customer.

8.10. Prior to releasing any funds out of the Customer’s betting account, GV International may, in its discretion –

  • require the Customer to upload proof of his/her banking account details, issued by the relevant bank. Where required, GV International may perform an online proof-of-banking verification, in order to confirm that the account to which withdrawals from the betting account will be transferred is an account in the name of the Customer, and/or
  • request the Customer to upload a valid form of identification, e.g., a copy of a valid ID document/card and/or passport, driver’s license or any other valid documentary form of identification. As a result of these checks, there may be a short delay in the processing of the withdrawal. GV International reserves the right, in its sole discretion, to determine which forms of identification shall be accepted. If a customer has deposited funds via credit card or Instant EFT or has requested a withdrawal to be paid into a credit card or cheque account, GV International may request copies of both the front and back side of the relevant card.

8.11. Before any withdrawals are processed, GV International reserves the right to review the Customer’s play for any Prohibited Activity. For the purposes of these Terms, Prohibited Activity shall include any activity or occurrence described in Clause 12.2 of these Terms. Should it be determined that any Prohibited Activity has taken place, GV International reserves the right to withhold any withdrawals and/or confiscate/recover all winnings which it reasonably believes are related to the Prohibited Activity.

8.12. If the value of a deposit has not been played through in full once before a withdrawal is requested, GV International reserves the right to refuse the requested withdrawal until the value of such deposit has been played through in full.

8.13. In the event that funds are incorrectly credited to the Customer’s betting account –

  • it shall be incumbent on the Customer to notify GV International of the aforesaid error without delay.
  • any such amount shall be held in trust by the Customer and shall not be withdrawn from the Customer’s betting account.
  • any such amount shall be recovered from the Customer’s betting account by GV International or returned to GV International on demand, and
  • unless otherwise notified by GV International, any betting transactions concluded by the Customer subsequent to the error shall be void.

9. RECOVERY OF AMOUNTS DUE TO GV INTERNATIONAL

9.1. In the event of a debit balance arising in the Customer’s account owing to the acceptance of a bet in excess of the Customer’s available credit balance, the Customer shall, within three (3) business days of a written demand by GV International for payment of same, pay to GV International such amount either –

  • by a Direct Transfer of the relevant amount directly into a banking account operated by GV International, in which event –
    • the Customer’s account number with GV International must be entered onto the base of the deposit slip; and
    • a copy of the deposit slip must be forwarded to GV International by the Customer, or
  • by furnishing GV International with written authorization, in such format as GV International shall require, for the recovery by GV International of the relevant amount from the Customer’s credit card company.

9.2. GV International shall not –

  • under any circumstances whatsoever be liable to the Customer if the Customer’s credit card company or third-party payment provider refuses to honor any claim lodged by GV International against the Customer’s credit card or third-party payment provider. No dispute of whatever nature between a Customer and the credit card company or third-party payment provider shall exempt the Customer from his/her liability to GV International in respect of payment and the Customer shall not be entitled to instruct GV International to reverse a payment instruction that has already been made to the Customer’s credit card company or third-party payment provider.
  • be responsible for –
    • any failure, malfunction or delay of any electronic funds transfer unit or other credit card processing machine or its supporting or sharing network, resulting from circumstances beyond the control of GV International, or
    • any damages, loss or expense which the Customer may suffer as a result thereof, and
  • be liable for any loss or damage suffered by the Customer as a result of the unauthorized access to any data or as a result of incorrect information supplied through an electronic funds transfer unit or other credit card processing machine or its supporting or sharing network.

9.3. GV International shall be entitled to recover amounts from the Customer in any of the following circumstances (but without limitation to same):

  • if there is a debit balance in the Customer’s Account owing to the erroneous acceptance of a bet in excess of limit reflected in the Customer’s Account.
  • if GV International has in error credited a Customer’s Account through incorrect bet settlement and the Customer has spent all or part of the incorrectly credited amount.
  • if GV International has incorrectly allocated funds to a Customer’s Account and the Customer has spent all or part of the incorrectly allocated amount; or
  • if the Customer has placed a bet in contravention of these Terms, and such bet is subsequently adjusted so that the Customer has spent all or part of the adjusted balance, resulting in a negative Account balance.

9.4. GV International may at its own discretion from time to time determine the manner in which payments by the Customer to GV International shall be appropriate in respect of amounts owing by the Customer to GV International.

9.5. Should any bets be placed with monies mistakenly credited to a customer’s account, GV International reserves the right to void such bets and cannot be held liable for any losses sustained by the Customer in consequence thereof.

9.6. Notwithstanding anything to the contrary herein contained, GV International shall be entitled to set-off any amount(s) due to GV International by the Customer against any funds standing to the credit of the Customer’s betting account or to realize any security held by GV International and to use the proceeds towards payment of any amount due and payable by the Customer to GV International.

10. ADJUSTMENTS

10.1. Notwithstanding anything to the contrary herein contained, GV International shall be entitled to set off any amount(s) due by the Customer against any funds standing to the credit of the Customer’s betting account with GV International or to realize any security held by GV International and to use the proceeds towards payment of any amount due by the Customer to GV International.

11. PROOF OF INDEBTEDNESS

11.1. For all purposes of these Terms, a certificate signed by any director, manager, assistant manager, trader or accountant of GV International (whose appointment need not be proved) stating the amount of the Customer’s indebtedness to GV International, shall be prima facie proof of such indebtedness.

12. MONITORING OF BETTING ACCOUNT ACTIVITY

12.1. GV International is both entitled and legally obliged to monitor all Customer betting account activity for irregular or unlawful activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a customer’s betting account.

12.2. GV International may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a customer’s betting account if there is evidence of Prohibited Activity, being evidence –

  • Of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
  • Of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
  • That the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
  • That the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
  • That the Customer has participated in, aided or facilitated criminal, fraudulent and/or illegal activity of any kind;
  • That the integrity of the event on which betting has been struck is called into question;
  • That the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
  • That match-rigging, collusion, match-fixing, cheating or other unethical activity has taken place;
  • That the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer;
  • Of taking advantage, manipulation, misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of any bonus, competition, and/or promotion, will be considered as fraudulent behavior.

13. TAXES AND LEVIES

13.1. All winning bets in respect of horseracing only are subject to taxes and levies imposed by the provincial government (currently collectively 6%). Taxes and Levies shall be retained by GV International and paid over on behalf of the Customer.

14. INTELLECTUAL PROPERTY

14.1. The Customer acknowledges and agrees that all rights, title and interest in the Services, including but not limited to intellectual property rights, is the absolute property of GV International or duly licensed to it.

14.2. The Customer hereby acknowledges that by using the Service he/she obtains no rights in the Trademarks or the Service and may only use the same in complete accordance with these Terms. Any use of intellectual property related to the Service without the prior written consent of GV International is not permitted.

14.3. The Customer acknowledges and agrees that the material and content contained within the Services or within any of our websites, software or other properties is made available for personal, non-commercial use only. Any other use of such material and content is strictly prohibited.

15. TERMINATION

15.1. GV International shall have the right, prior to accepting any bet, temporarily to suspend or permanently to terminate, the furnishing of betting services to a Customer without providing any reason. Upon such suspension or termination –

  • GV International shall upon the demand of the Customer, refund to the Customer the balance of any monies held by GV International on deposit for the Customer, after adjusting for losses, winnings and taxes and once such funds have been cleared into GV International’s banking account.
  • Any amounts owing by the Customer to GV International shall become payable immediately.

15.2. The Customer shall upon written notice to GV International be entitled to terminate its contractual relationship with GV International at any time after final conclusion of any betting transaction placed by the Customer and after payment by the Customer of all amounts owing by the Customer to GV International.

16. BREACH

16.1. Should the Customer breach any of these Terms and fail to remedy such breach within 48 hours after receipt of written notice by GV International requiring the Customer to do so, GV International shall be entitled, without prejudice to any other rights it may have at law, forthwith to terminate its contractual relationship with the Customer and to terminate or suspend any bet placed by any such Customer, whether accepted or not, and/or to claim damages from the Customer.

17. RESTRICTIONS ON BETTING

17.1. No directors, employees, partners or affiliates of GV International are permitted to place any bets or hold a betting account with GV International.

18. VOID BETS

18.1. GV International reserves the right to declare any bet wholly or partially void, if any such bet or component thereof has been offered, placed or accepted as the result of a material or manifest error.

19. BETTING AND PAYOUT LIMITS

19.1. GV International reserves the right to limit the net pay-out on any bet or combination of bets by one Customer. This limit may vary depending on the specific sport, league and type of bet offered.

20. ERRORS

20.1. GV International reserves the right, in its sole discretion, to adjust, limit, cancel and/or reject any bet found to have been accepted in error.

20.2. If an official correction is made in respect of any price on any event that had previously been incorrectly transmitted, all bets struck at that original price shall be settled at the corrected price.

20.3. Subject to Clause 18.7, should any odds in respect of a bet or event have been misstated:

I. as a result of a malfunction, or

II. in consequence of any other error, in circumstances where it is clear that the odds so stated have been skewed or misstated, when compared with the odds prevailing in the greater market, the bet or event will be deemed to have taken place on the correct price/s which were available in the general market at the time the bet was struck, and all winning bets will be settled at such price/s.

21. LIMITATION OF LIABILITY

21.1. To the fullest extent permitted by law, the liability of GV International to the Customer for any damages sustained by the Customer from any cause whatsoever, including any damages arising out of the negligence of GV International or that of its servants, agents or sub-contractors, shall in any event and under all circumstances be limited:

I in the event of damages relating to a bet, to the amount staked by the Customer in respect of such bet; or

II in respect of the account of the Customer with GV International, to the credit balance of such account at the time during which the damages are alleged to have occurred, after full adjustment for winnings, losses and taxes.

21.2. To the fullest extent permitted by law and notwithstanding any other provisions in these Terms, GV International shall under no circumstances whatsoever be liable for any loss of profits, winnings or potential profits or winnings or any indirect or consequential damages sustained by the Customer, whether or not caused by the negligence of GV International, its agents or employees.

21.3. Insofar as any of the obligations of GV International under these Terms are carried out by any of its servants, agents, sub-contractors, associates or subsidiaries, the provisions of Clauses 21.1 and 21.2 shall apply mutatis mutandis and each of them shall be exempted accordingly.

21.4. GV International shall not be liable if the Customer is unable to place a bet due to congestion or interference on the telephone lines, telephone system, telephone exchange, or any other electronic communication media used for the purposes of betting.

21.5. Any acts of God, war, strike, lock-out or other labour dispute, fire, flood, explosion, the enactment, amendment or repeal of legislation, failure of electricity or any other supplies, failure of telecommunications, failure, theft or default of any computer hardware or software or any other equipment, epidemic or pandemic or any other similar or different cause beyond the reasonable control of GV International leading to the cessation and/or restriction of the operations of GV International, shall entitle GV International to postpone its obligations to the Customer in whole or in part, and in such event GV International shall not be responsible for any damages of any nature suffered by the Customer, whether directly or indirectly, as a result thereof and the Customer shall not be entitled to terminate its contractual relationship with GV International as a result of any such occurrence.

22. DISCLOSURE OF INFORMATION AND PRIVACY

22.1. The Customer consents to checks being made against appropriate third-party databases to verify identity, personal details and/or credit card information, and/or any other information supplied by the Customer in respect of which GV International deems it necessary to procure independent verification. The parties with which GV International contracts for the verification of information may keep records of all data requests and data submitted to them by GV International.

22.2. The Customer acknowledges that GV International may be legally required to, and in such cases shall, disclose to any governmental bodies or regulatory agencies, information pertaining to the identity and personal particulars of the Customer, betting account of the Customer and the activity on such account.

22.3. GV International complies with all applicable legislation pertaining to privacy and the protection of personal information. Please read our Privacy Policy in full and note that the Privacy Policy forms part of these Terms. If you do not accept any part of our Privacy Policy, you should discontinue the use of the Website and our Services.

23. DISPUTES

23.1. In the event that a dispute arises between a Customer and GV International in relation to the liability of GV International to pay alleged winnings to the Customer, and that dispute cannot be resolved between the parties, the dispute may be referred to the Western Cape Gambling and Racing Board (“the Board”) for resolution.

23.2. GV International will inform the Customer that the dispute will be referred to the Board and shall refer such dispute to the Board within forty-eight (48) hours of having so informed the Customer.

23.3. The Customer may however, of his or her own volition, refer a patron dispute to the Board for resolution.

23.4. The Board shall conduct an investigation into the matter and shall thereafter resolve the dispute and communicate the outcome to the parties.

23.5. If either GV International or the Customer is not satisfied with the resolution of the Board, such party may file a petition with the Board to hold a hearing to reconsider the resolution.

24. EXCLUSION FROM BETTING ACTIVITY

24.1. The Customer may, at any time, request that he/she be temporarily or permanently excluded from further participation in betting, and therefore use of the Services.

24.2. Any Customer who believes that he/she may have a gambling problem, is encouraged to complete the National Responsible Gambling Programs (“NRGP”) Online Checklist to help determine their vulnerability to gambling addiction. Seeking professional help can help to reduce the stress that is caused by problem gambling.

I. Temporary Account Suspension: the account is suspended for at least one month, or

II. Permanent Self-Exclusion: the account will be permanently closed, and the Customer will not be permitted to re-open it.

24.3. To request a temporary account suspension, please send an email to [email protected] and this request once received will be verified telephonically with the Customer. Measures will be taken by us to restrict gaming activity related to suspended accounts until the suspension period has expired.

24.4. In the case of a Permanent Self-Exclusion request, we will contact you with a view to returning any remaining funds standing to the credit of the betting account, less bonus money. Upon the self-exclusion period expiring, your account will not automatically be re-activated.

24.5. In the case of a Permanent Self-Exclusion request, we will contact you with a view to returning any remaining funds standing to the credit of the betting account, less bonus money. Upon the self-exclusion period expiring, your account will not automatically be re-activated.

24.6. Any account which has been temporarily suspended may only be considered for re-activation by us upon a Customer's own request (contact must be either by telephone, live chat, [email protected] or in person) and may only come into effect after the fixed period stipulated for the suspension has elapsed.

25. RULES OF INDIVIDUAL GAMES AND BETTING EVENTS

25.1. Where Rules are published on the Website in respect of any market, game or other event or contingency on which betting is offered, it is the responsibility of the Customer to ensure that he/she has read and understood those Rules in full and agrees to be bound by them.

25.2. Any such Rules form part of, and are subject to, these Terms, and contain important provisions relating not only to the mechanics of the relevant game, event or contingency and the manner in which, and the restrictions subject to which, betting may take place, and must be read in full by the Customer before he/she engages in play or betting on any such market, game, event or contingency.

26. GENERAL TERMS & CONDITIONS

26.1. The e-mail address furnished by the Customer on the betting account Registration Form shall serve as his/her domicilium citandi et executant for all purposes of these Terms.

26.2. The physical address reflected in respect of GV International on its website, as amended from time to time, shall serve as its domicilium citandi et executandi for all purposes of these Terms.

26.3. The Customer shall have the right to change its domicile by giving one week’s prior written notice to GV International of its change of address.

26.4. Any notice given in terms of Clause 26.3 which:

I. is delivered by hand to an officer or manager of GV International during the normal business hours of the addressee at its domicilium citandi et executandi, shall be deemed to have been received by GV International at the time of delivery;

II. is posted by pre-paid registered post to GV International at its domicilium citandi et executandi, shall be deemed to have been received by on the seventh day after the date of posting;

III. is transmitted by e-mail to GV International at its domicilium citandi et executandi, shall be deemed to have been received on the date reflected on the e-mail transmission confirmation generated by the addressor’s facsimile machine or e-mail server.

26.5. GV International may at any time amend, replace or delete any of the Terms contained herein and shall at all times ensure that current Terms are available on its website. It shall be the responsibility of the Customer to ensure that he/she is familiar with the prevailing Terms in force from time to time and the availability thereof on the website of GV International shall constitute sufficient notice thereof to the Customer and shall bind the Customer as if it had expressly agreed to be bound thereby.

26.6. Any relaxation or concession or extension granted by GV International to the Customer shall not be and shall not be deemed to be a novation or waiver of any of GV International’s rights as set forth in these Terms.

26.7. GV International is entitled to supply, request or acquire any relevant credit, account-related or other information pertaining to the Customer and his account with GV International to or from –

  • a credit bureau.
  • any bank or regulatory agency, or
  • any other person or entity,

should GV International deem it necessary to supply, request or acquire said information for verification or other purposes, and the Customer shall have no right of recourse against GV International by reason thereof.

26.8. The Terms set forth herein constitute the whole agreement between GV International and the Customer and no agreements, representations or warranties, other than those set out herein, shall be of any force or effect.

26.9. No addition to, variation, consensual cancellation or novation of any of the terms set forth herein and no express or implied waiver of any of the rights arising therefrom shall be of any force and effect unless reduced to writing and signed by GV International and the Customer or their duly authorised representatives.

26.10. Any promissory note, bill of exchange, or other negotiable instrument received by GV International from the Customer shall not be a novation of the debt in respect which it is given, and the Customer waives any remedies provided for by law in respect thereof.

26.11. The resulting of any match will be decided with reference to the official match results of the league or competition in question. Should such results be changed for any reason, the updated result will be recognised for the purposes of payment.

26.12. Any bet placed by the Customer shall be governed by the applicable provisions of the Western Cape Gambling and Racing Act, 1996 and any Regulations and Rules made in terms thereof, as amended from time to time, to which links are posted on the GV International website. It shall be the responsibility of the Customer to ensure that he/she is aware of these provisions.

26.14. The Customer undertakes to ensure strict adherence to any policy, guideline or directive issued by the Western Cape Gambling and Racing Board relating to the Customer or to betting generally.

26.15. These Terms and the contractual relationship between the Customer and GV International shall be governed by the laws of the Republic of South Africa.

26.16. If the Customer places of a bet from a location falling outside the South African Monetary Area, such bet shall be subject to all appropriate exchange control regulations and the laws of the foreign jurisdiction from which such communication originates, and it shall be the responsibility of the Customer to ensure full compliance with same. GV International makes no warranties and shall not be liable to the Customer if it is not able to remit any monies held by it to any account held by the Customer in a foreign jurisdiction.

26.17. Although every effort is made to ensure that the information displayed on our website regarding any event is accurate and complete, such information should be used as a guide only. In the event that any information regarding an event (e.g., score, starting time of event etc.) is incorrect, we assume no liability for this. The official site for the event in question should be referred to in the event of any dispute in this regard.

26.18. In the event of any conflict between these Terms and any terms and/or conditions contained in any product information pop-up which may appear on the Website from time to time, the provisions of these Terms shall prevail.

BETTING RULES

General

1. These Betting Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.

2. The minimum amount for a bet is R1. Your maximum amount for a bet differs between sports, leagues and bets. You will see the exact value specified in the field where you enter the stake amount, when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.

3. GV International reserves right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed, and an alternative price or stake offered at our sole discretion.

4. GV International accepts bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.

5. GV International reserves the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void, without providing any justification.

6. Customers cannot cancel or change a bet once the bet has been placed and confirmed.

7. Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted which includes an event after its start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.

8. Irrespective of which betting odds format you select for odds to be shown in your customer account, all bets will be settled based on American odds.

9. Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g., a score, sending off etc.) we reserve the right to void the bet, win or lose.

10. GV International reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.

11. GV International reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) match rigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with GV International across any or all of our betting channels.

12. When an event is cancelled, all related bets will be void automatically and accounts refunded.

13. If any match is abandoned due to injury, bad weather, crowd trouble etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.

14. GV International does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.

15. Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.

16. GV International offers you the ability to bet in play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times or any other live event markets, please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.

17. The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Grand Prix racing, the medal ceremony in athletics and any similar official ceremony or presentation in other sports are to be treated as the official result.

18. Winnings will be credited to the Customer’s account following confirmation of the final result.

19. GV International reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud the Company.

20. GV International reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds because of a deposit that has been cancelled by the payment processing party, GV International reserves the right to cancel any bet that may have been accepted retroactively.

21. The maximum total winnings to any customer on any calendar day for bets placed with GV International is R2 500 000.00 (Two and a Half Million Rands) (Maximum Daily Payout). Maximum payouts may vary for certain Games as stated within the relevant Game Limits.

Fraud and Collusion

1. A number of bets may be treated as being one when a customer places multiple copies of the same bet. When this occurs, all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs, all bets may be voided apart from the first bet struck. An example would be where one particular selection is repeatedly included in Multiple bets involving other short-priced selections.

2. Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, GV International reserves the right to make bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.

3. If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Daily Payout limit permitted for a single Customer (as outlined at section 17 above). GV International is for sole use on an individual basis and for personal entertainment only.

4. GV International allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at our discretion.GV International reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, any winnings that are attained by these means.

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